Frequently Asked Questions
Q. Are the colors I see on my computer screen accurate?
A. That depends in part on your monitor. If you have questions, please call us and we'll tell you more specifically about specific shades and designs. We can supply actual tufts from actual rugs for 100% accuracy.
Q. How long does my order take to process?
A. First you receive an email confirmation of your order. The order confirmation
does not constitute a final offer or contract. All orders are subject
to management review and approval. If there is a pricing error, or the
order is found to be invalid due to any reason, the order is subject to
cancellation by hiphome.com.au.
It takes up to one business day to
process your order, depending on the day of the week. It then takes
between 2-7 business days for the warehouse to ship your rug or rug
pad. Shipping via TNT can take an additional 2-7 working days,
depending on the distance between you and the warehouse. Call us or
email us if you would like more specific guidelines.
Q. Do hand-tufted rugs shed?
A. Yes.
Both synthetic and wool hand-tufted rugs experience some shedding or
pilling. This is also a characteristic of all fine wool rugs. Shedding
or pilling is not considered a manufacturer's defect on hand-tufted or
hand-knotted rugs. The exception is to this, our exclusive range -
Allure, which is very safe to young children, as it is extremely low in
shedding/pilling.
Factors that may affect shedding include the
type of yarn and the manufacturing process. Machine-made rugs shed less
than hand-made rugs. Synthetic yarns shed less than wool, which is a
natural and more porous fiber. For high-traffic or children's play
areas, synthetic rugs are recommended.
Q. What if I want to return my rug?
A. You have three days from
the time you receive your stock rug to request a return. After three days,
we do not accept the return of rugs. If your request is within three
days, we issue a return authority to you so that the warehouse will
know to whom to issue the credit. We then issue a refund for the amount
of the rug.
Any returned items must be returned in the original condition.
Q. Do you use child labor or forced labor?
A. No, we do not support using child or forced labor. We invite any independent assessment of our hygienic and modern factories.
Q. Are Natural Fibre Rugs durable?
A.
Q. Do Natural Rugs come from a Renewable Source?
A.
Yes. Sisal, Jute and Seagrass are all renewable resources, grown specifically for their fibre, and Coir is a byproduct of the coconut industry.
Q. How are Natural Rugs made?
A.
for weaving, but the majority of the other yarns are woven in the counties where it is grown. A natural rubber latex backing is applied for dimensional stability.
Q. How do I maintain Natural Fibre Flooring?
A.
FibreTec protection is applied to each floor covering to help reduce the absorption of liquid spills. This effective technique was developed especially for our natural fibre flooring. You will receive a complimentary care kit with your installation, complete with detailed instructions and an emergency pack.
Q. How long will Natural Fibre Rugs last?
A.
Q. Q. Are the colors I see on my computer screen accurate?
A.
That
depends in part on your monitor. If you have questions, please call us
and we'll tell you more specifically about specific shades and designs.
We can supply actual tufts from actual rugs for 100% accuracy.
Q. Q.Do hand-tufted rugs shed?
A. A.Yes - definitely!
Both synthetic and wool hand-tufted rugs experience some shedding or
pilling. This is also a characteristic of all fine wool rugs. Shedding
or pilling is not considered a manufacturer's defect on hand-tufted or
hand-knotted rugs. The exception is to this, our exclusive range -
Allure, which is very safe to young children, as it is extremely low in
shedding/pilling.
Factors that may affect shedding include the
type of yarn and the manufacturing process. Machine-made rugs shed less
than hand-made rugs. Synthetic yarns shed less than wool, which is a
natural and more porous fiber. For high-traffic or children's play
areas, synthetic rugs are recommended.
Q. Q.Do you use child labor or forced labor?
A. A.No, we do not support using child or forced labor. We invite any independent assessment of our hygienic and modern factories.
Q. Q.How long does my order take to process?
A.
A.First
you receive an email confirmation of your order. The order confirmation
does not constitute a final offer or contract. All orders are subject
to management review and approval. If there is a pricing error, or the
order is found to be invalid due to any reason, the order is subject to
cancellation by hiphome.com.au.
It takes up to one business day to
process your order, depending on the day of the week. It is then shipped same day wherever possible for the warehouse. Shipping via Startrack can take an additional 2-7 working days,
depending on the distance between you and the warehouse. Call us or
email us if you would like more specific guidelines.
Q. Q.What if I want to return my rug?
A. A.You have three days from
the time you receive your stock rug to request a return. After three days,
we do not accept the return of rugs. If your request is within three
days, we issue a return authority to you so that the warehouse will
know to whom to issue the credit. We then issue a refund for the amount
of the rug.
Any returned items must be returned in the original condition.
Q. Was is "Normal" maintenance for Natural Fibre Rugs?
A.
A good vacuum will suffice for regular cleaning. Never use a wet carpet cleaning system as shrinkage or water marking may occur.
Q. What is Rug Shuffle?
A.
Rugs
creep on carpets for various reasons,but by far the most common is The Shuffle .
