The Rug Establishment by Hiphome warrants all of our hand-made products against quality and structural integrity for 10 years. This does not extend to regular wear and tear on the items. Vacuum cleaners with "beater" heads or "rotating heads" may damage rugs. This style of cleaning will void any guarantees.
We are happy to provide any specific warranty requests for specific products.
Generally speaking, our Rugs are designed for commercial and domestic purposes (unless specifically specified otherwise). As per the Floorcovering Industry Standard, the Replacement Value diminishes over time, and the value generally halves every 12 months from delivery date.
Placing Rugs on top of Carpet - Rugs are not designed to be placed on top of installed carpet. The Rug Establishment by Hiphome cannot be responsible for the performance of rugs placed on top of carpet, as carpet does not provide a solid sub-floor, and therefore creates issues like "rug-shuffle or rug-creep".
The Rug Establishment philosophy is to make placing rugs easy. We endeavour to make our products to the highest quality possible, but understand that some items just don't suit particular environments.
Contact us for more specific information.