Privacy Policy

This Privacy Policy describes how The Rug Est. Pty Ltd collects, holds, uses, and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collecting information

We collect personal information that is reasonably necessary for our business functions. This may include your name, contact details, demographics, income, spending habits, and potential purchases.

  1. How we collect: We collect information when you use our website, submit enquiries, enter promotions, complete surveys, or otherwise volunteer information to us.
  2. Anonymity: Where lawful and practicable, you have the option of interacting with us anonymously or using a pseudonym (e.g., for general website browsing). However, if you wish to make a purchase or submit a specific enquiry, we will require identifiable information.
  3. Non-identifiable data: We also collect tracking information (such as browser type, access time, and cookies) to analyse website trends and improve user experience. This data is aggregated and does not personally identify you.

2. Use and disclosure of personal information

We use your personal information to provide and improve our goods and services, conduct research, and for reasonable business purposes, such as sending marketing or promotional material that may interest you. You acknowledge and consent to the use and disclosure of your personal information in circumstances that are:

  1. set out in this Privacy Policy; or
  2. clearly explained to you at the time the information is collected from you; or
  3. permitted under the National Privacy Principles.

We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins, political or religious beliefs) except with your specific consent or in the circumstances permitted in the National Privacy Principles.

3. Information Security

We take all reasonable steps to keep any information we hold about you secure, accurate, and up to date. We store your information securely and employ physical and digital safeguards to protect it from misuse, loss, unauthorised access, modification, and disclosure. We will securely destroy or de-identify personal information when it is no longer legally or operationally required.

4. Access and Correction

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable period and generally provide access unless an exception under the Privacy Act applies.

5. Complaints

If you believe we have breached the APPs or wish to make a complaint about our data handling practices, please contact us in writing. We will acknowledge your complaint within a reasonable timeframe and investigate the issue. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner.

6. Contact Us

For any privacy-related enquiries, access requests, or complaints, please reach out to our privacy officer at sales@therugest.com.